Full Warranty Terms:
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Keloa Eyewear Oy provides a two (2) year warranty for Keloa spectacle frames from the date the frame is delivered to the customer. The warranty covers defects in materials and workmanship.
The two-year warranty applies to the frame. Keloa is responsible for defects in lenses and lens fitting services purchased through Keloa in accordance with the Finnish Consumer Protection Act. For defects relating to lenses or lens fitting services purchased elsewhere, please contact the retailer that supplied them.
Defects covered by the warranty will be remedied by repairing the frame or replacing it with a defect-free frame in accordance with the Finnish Consumer Protection Act. This will be carried out free of charge, within a reasonable time and without significant inconvenience to the customer. Any necessary shipping and labour costs are also covered.
The warranty does not cover normal wear and tear or damage shown to have likely resulted from an accident, improper use or handling, or failure to follow the care instructions provided. Damage caused by incorrect lens fitting, adjustments or repairs carried out by anyone other than Keloa is not covered by this warranty. Work carried out elsewhere does not, in itself, invalidate the warranty for the rest of the frame.
The natural materials used by Keloa have individual colours and patterns. Differences in appearance characteristic of these materials are not, in themselves, defects. Due to natural variations, the colour and pattern of a repaired or replacement part may differ from the original. This does not limit liability for defects in materials, construction or durability, or for any failure of the product to conform to the contract.
If you notice a defect in your frame, please contact Keloa directly or the retailer that sold you the frame as soon as possible. Provide the frame model, the purchase or delivery date, and a description of the defect. Where possible, include photographs and a receipt or other reliable proof of where and when the frame was purchased. Please also provide the frame’s identification number, if available. The number can be found on the temple tip, the case lid or the receipt. You will receive instructions on how to submit the frame for inspection.
Customers have statutory rights under the Finnish Consumer Protection Act in the event of defective goods. This warranty does not limit those rights. The warranty is valid worldwide.
Keloa Eyewear Oy
Jäämerentie 6
99600 Sodankylä
Finland
info@keloa.fi
